Privacy Policy

This Privacy Policy explains how Pyro Group ("we", "us" or "our") collects, uses, discloses and protects personal information when you interact with our website, our brands (Work Plus Health, Medicals2U and Workfit Virtual Care) or our services. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We collect personal information that you voluntarily provide, including:

• Contact details such as your name, email address, phone number and organisation.
• Enquiry details you submit through our contact or "Get in touch" forms.
• Information about your workforce or service needs where relevant to an enquiry.
• Any other information you choose to provide in correspondence with us.

We may also collect technical information automatically when you visit our website, such as your IP address, browser type, device information and pages visited, to help us operate and improve the site.

2. How we use your information

• To respond to your enquiries and provide information about our services.
• To assess, deliver and manage occupational health and advisory services where engaged.
• To communicate with you about appointments, referrals and service updates.
• To improve our website, services and content.
• To comply with our legal and regulatory obligations.

3. Sensitive and health information

Some of our brands deliver occupational health services and may collect health and sensitive information (for example, pre-employment medical or drug and alcohol screening results). Where we collect sensitive information, we do so with your consent and handle it in accordance with the APPs. Clinical records are managed under the relevant healthcare and records legislation applicable in your state or territory.

4. How we disclose information

We may disclose personal information to service providers who help us operate (such as hosting, email and analytics providers), to related entities within the Pyro Group, to employers or insurers where required to deliver a service you have requested, and where required or authorised by law. We do not sell personal information.

5. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information is stored on secure, access-controlled systems. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Access and correction

You may request access to, or correction of, the personal information we hold about you. To make a request, use our enquiry form. We will respond in accordance with the APPs.

7. Cookies and analytics

Our website may use cookies and similar technologies to operate and analyse usage. You can control cookies through your browser settings. Disabling cookies may affect some functionality.

8. Third-party links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

9. Your privacy rights

Individuals have rights under the Privacy Act, including the right to complain about a breach of the APPs. If you believe we have mishandled your personal information, please contact us first. You may also contact the Office of the Australian Information Commissioner (OAIC).

10. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

To contact us about this policy or your personal information, please use our enquiry form.

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